Where does this store ship from?

Sometimes Nashville, but mostly the open road! The Winter Sounds currently fulfill all merch orders while on tour.

What is this store's return and exchange policy?

Returns are allowed within 2 weeks of purchase. Customer must pay return shipping on all returns and exchanges. Used merchandise may not be refunded or exchanged.

Do you accept orders placed outside of the US?

We sure do!

How long will it take to receive my order?

Most domestic orders take about 2-10 business days to arrive depending on where it was shipped. International orders may take up to 10 weeks.

Hey! Where the heck is my order?

Because the Winter Sounds ship from the road, sometimes it takes a bit for them to find a post office. If you're wondering about a specific order, please email thewintersounds@gmail.com and we'll help you figure out what's up.

What is Storenvy?

This store is powered by Storenvy, an online store system and marketplace for people like bands, clothing companies, record labels, artists, nonprofits and everyone else who has ever needed an online store. Shoppers can purchase items from multiple stores from all over the world and check out in one step.

How do I pay for my order? Is it secure?

The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.